At TecWork, we are committed to providing quality software solutions that support your business and professional needs. We understand that you have many choices, and we sincerely appreciate your trust in TecWork.
This Customer Satisfaction and Refund Policy explains our subscription, cancellation, renewal, downgrade, and refund terms.
Monthly Subscriptions
If you are dissatisfied with our services at any time during your first month, please contact us. We will make every reasonable effort to understand and resolve your concerns, provide an appropriate workaround, or share an estimated timeline for a solution that meets your requirements.
However, TecWork does not provide refunds or subscription downgrades for monthly subscription plans once the subscription has been purchased or renewed.
If you choose to cancel your subscription, your current subscription will remain active until the end of the period for which you have already paid. The subscription will then be canceled and will not renew for the next billing cycle.
Annual Subscriptions
TecWork offers different subscription options and does not require customers to purchase an annual subscription in order to use our services. Customers may select the subscription plan that best meets their requirements.
Annual subscriptions may be offered at a discounted rate compared with monthly subscription pricing in exchange for an upfront annual commitment.
If you are dissatisfied with our services during your annual subscription period, please contact us. We will make every reasonable effort to address your concerns, provide an appropriate workaround, or share an estimated timeline for a solution.
However, TecWork does not provide refunds or downgrades for annual subscription plans once the subscription has been purchased or renewed.
If you cancel an annual subscription, your subscription will remain active until the end of the current paid subscription period. It will then be canceled and will not renew for the next billing cycle.
Refunds may be provided only in specific payment-related situations.
If your payment method is charged multiple times for the same transaction, or if the same product or subscription is accidentally purchased more than once, TecWork will refund the duplicate transaction amount.
If a payment appears to have failed at your end but TecWork has successfully received the payment, any verified excess or duplicate payment will be refunded.
Approved refunds will generally be initiated within 7 working days.
Refunds will be processed to the original payment method used for the transaction. Once the refund has been initiated, the time required for the amount to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
TecWork does not support or offer partial downgrades of annual subscription plans during an active subscription period.
Any changes to your subscription plan may be applied only after the current subscription period has ended, subject to the plans and pricing available at that time.
Auto-Renewal
For your convenience, monthly and annual subscriptions may automatically renew in accordance with applicable payment regulations, including RBI guidelines where applicable, unless you cancel the subscription before the next renewal date.
Before an automatic renewal, TecWork may send an email notification containing applicable renewal details, including the amount scheduled to be charged.
After a successful renewal, TecWork may also send a confirmation or receipt by email containing relevant transaction and subscription details.
If you cancel your subscription, the subscription will continue to remain active until the end of the current paid billing period. After that period expires, the subscription will be canceled and no further billing will occur unless you purchase or reactivate a subscription.
Missed or Forgotten Cancellations
Customers are responsible for canceling subscriptions before the applicable renewal date if they do not wish to continue the service.
If a subscription is automatically renewed because the customer did not cancel it before the renewal date, TecWork will not provide a refund solely on the basis that the customer forgot or failed to cancel the subscription.
Contact Us
If you have any questions regarding this policy, your subscription, billing, or payments, please contact us at:
